Software and Hardware Support
M&S Technologies takes great pride in providing the best technical support in the industry. We have dedicated personnel that are extremely experienced in all aspects of Smart System®. They can work with you to resolve issues quickly and professionally.
Each time you call during normal business hours, you’ll speak to a real person who works in our office. We will connect you to the right person for assistance, whether it’s a technical support issue or simply “How do I ….?”. We understand that your time is valuable.
A well-trained technical support team
Our Technical Support Team, well-trained in every aspect of our software and hardware, is backed by our Software Development Team. This ensures that challenging issues get an immediate response. The Smart System® 20/20 is manufactured in the USA, so we know every detail of its operation for fast servicing. For the Smart System® Standard, our technicians are fully trained in hardware functions and repair. M&S Technologies warrants all of the hardware and software we provide.
We know what it means to have an exam room down or non-functional and we take it seriously. We have a stock of loaner systems available for overnight* deployment, ensuring you will never have to wait to be functional. M&S Technologies realizes the importance you place on your visual acuity system and the need to have your exam room operational. We back that with an equal commitment to your technical satisfaction.
Our Spare-In-The-Air product replacement program ensures exam room downtime is limited. 97% of all of our technical support calls can be solved over the phone. In the rare case of hardware failure, notify us before 2:00 pm CST Mon-Fri. You’ll have a replacement product at your door the next business day.*
All Smart System computerized vision testing systems sold by M&S include a software license between M&S and each individual end user. If you have misplaced your M&S end user license agreement from your Smart System Operating Manual, additional copies can be obtained by calling 1-877-225-6101.
If you require technical support on an existing system purchased from M&S, please call 1-877-225-6101 and ask for Tech Support or Contact Us. Many issues can be resolved over the phone. If hardware is needed, expedited replacements can be arranged.*
* Additional charges may apply.
If you feel that you didn’t receive exceptional service contact M&S Technologies.
NOTE: Customers can choose who will service their Smart System support needs. M&S can service your needs for replacement equipment or software, whether you purchased the NCI contract-coded software or our State-of-the-Art software. M&S does not provide the NCI/Innova software on any service request.